Terms & Conditions

1. Booking and Payment

1.1. All classes, private sessions, and workshops must be booked in advance through our online booking system, via phone, or in-person at the studio.
1.2. Payment is required at the time of booking unless a separate arrangement has been agreed upon in writing.
1.3. We accept card payments, cash, or online transfers.

2. Cancellations and Refunds

2.1. Cancellations must be made at least 48 hours before the scheduled class or session.
2.2. Cancellations made less than 48 hours before a session may incur a full session fee.
2.3. Refunds are not available for missed classes, late arrivals, or no-shows.
2.4. Credit may be offered at the discretion of the studio for exceptional circumstances (e.g., illness with proof).

3. Class Etiquette and Safety

3.1. Clients must arrive on time; late arrivals may not be permitted to join for safety reasons.
3.2. Clients must have grippy socks or may be denied participation. Socks may be available for purchase in the studio if you have forgotten.
3.3. Clients are responsible for informing the instructor of any injuries, medical conditions, or pregnancy prior to participating in classes.
3.4. The studio reserves the right to refuse participation to anyone deemed at risk of injury or disruption.

4. Liability

4.1. Participation in Pilates classes carries inherent physical risks. Clients participate at their own risk.
4.2. The studio and its instructors are not liable for any injuries, accidents, or loss of personal property, except where caused by the studio's negligence.
4.3. It is recommended that clients seek medical advice before beginning any new exercise program.

5. Class Packages and Memberships

5.1. Class packages are non-transferable and must be used within the specified validity period.
5.2. Memberships and class packs are non-refundable and non-exchangeable, except at the discretion of the studio.
5.3. Lost or forgotten sessions cannot be replaced.

6. Studio Policies

6.1. The studio may update schedules, class times, and instructors. Every effort will be made to provide notice of changes.
6.2. Personal belongings should be kept in designated areas; the studio is not responsible for lost or stolen items.
6.3. The studio reserves the right to remove clients who violate studio policies or behave inappropriately.

7. Privacy and Data Protection

7.1. Personal information collected during booking will be used solely for class management and communication purposes.
7.2. We do not share client information with third parties without consent.

8. Agreement

8.1. By booking a class or session, clients agree to these Terms & Conditions in full.
8.2. The studio reserves the right to update these terms at any time, with changes communicated via email or posted in the studio.